Looking After Your Home

We are responsible for giving you a safe home to live in. You are responsible for keeping your home, anyone living with you, and your possessions safe.

Looking after your home means making sure that you live in a healthy and warm living environment where air can circulate freely, that your gas, heating and electrical systems are running safely and efficiently, and that your home is safe from fire.

This is how to keep your home safe from fire

This is how you avoid burst pipes and stay safe and warm in winter

This is how to keep doors and stairs safe in a block of flats

This is how to use electrical suppliances safely

This is what you do if your power goes off

This is how to use gas safely

This is what to do if you smell gas

This is how to avoid condensation

Did you not find what you were looking for?

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Icon fire safetyPreventing Fire

It’s important that you know how to reduce the chances of a fire starting in your home and keep yourself, your family and your property safe from fire.

SMOKE DETECTORS. Your home has one or more smoke detectors and, if you have gas, a carbon monoxide detector. We will check these detectors once a year and replace them if needed. To keep everyone in your home safe please do not disconnect, remove or paint over a detector.

You should test the detectors regularly – we can show you how. If a detector ‘bleeps’ between annual checks, it might need a new battery. You are responsible for replacing batteries between annual checks. If you have a registered disability or are a senior citizen and do not have anyone to help you, we will do this for you.

STAY SAFE. Most fires in the home start accidentally and the effects can be devastating. Cut down the chance of fire, especially before going to bed or going out, by:

  • Putting out cigarettes or candles
  • Using proper candle holders
  • Not leaving candles lit when the room is empty, and never putting candles on top of electrical items such as a TV or hi-fi system
  • switching off electrical appliances
  • closing all doors
  • not drying clothes over heaters
  • never filling a chip pan more then 1/3 full of fat, watching it when cooking and taking it off the heat when you are finished

FLAMMABLE ITEMS. You must not use or store flammable or dangerous liquids such as oil-fired, paraffin or bottled gas heaters in your home, garden or common areas in a block of flats. This is also to prevent the condensation problems these heaters cause. Do not keep flammable items in a cupboard with a gas boiler.

IF A FIRE STARTS. If there is a fire inside your home, get out, stay out and call 999 – don’t try to tackle the fire yourself.

  1. Close the door of the room the fire is in
  2. Get everyone out of the house
  3. Call 999

For more on how to keep your home safe from fire, see the advice from The Scottish Fire and Rescue Service.

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Icon Winter WellbeingWinter Protection

When the temperature drops most of us will be spending a lot of time indoors, and in these winter months it’s important to make sure that your home is safe and warm.

AVOID BURST PIPES. Here are a few simple steps that will help reduce the risks of burst pipes in very cold weather.

  • Make sure that you know where your water supply stop valve is so you can turn the water off in an emergency – if you’re not sure, please ask us to show you
  • Check the valve – turn it slightly – to make sure it is not jammed
  • Keep your heating to at least 10 degrees and let air circulate round your home. In some homes the heating automatically comes on if the temperature gets very low
  • If you go away for a few days, turn the water supply off. If you are going away for several weeks, tell us – we can take action to help stop burst pipes


  • Turn off the water supply and turn on all taps to drain the water from your main tank
  • Switch off the electricity supply at the meter in case water comes into contact with electrical switches or sockets – make sure you have a working torch handy
  • If you are in a first floor flat or above, check with your neighbour below if any water has gone down to their flat
  • Contact our office on 01506 439291, or the emergency number 0845 038 0040

STAY SAFE AND WARM. In low temperatures make sure that your home is safe and warm. Here is our best winter tips for your home.

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Icons stairs and doors newSafety in a Block of Flats

Many of our tenants live in blocks of flats. For everyone's safety, the door entry system must be respected, and stairs and landings must be kept clear.

DOOR ENTRY SYSTEMS. If you live in a flat, you will have a door entry system you can control to let visitors in the main door. Please do not wedge open the main door or allow anyone else to do so – this will damage the entry system, which is there for your security.

Report any faults in the door entry system as soon as you come across them.

STAIRS AND LANDINGS. Stair and landing rails are there for everyone’s safety. Do not damage them.

For everyone’s safety do not put bulky items such as bicycles, furniture or rubbish bags on landings. In the event of a fire they could help spread the flames or, more seriously, stop you escaping from your home.

Please note that if you do not clear a landing when asked, we will do so and charge you the costs.

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Icon electrical safetyElectrical Safety

Electricity can be very dangerous, and electrical appliances should be switched off when not in use.

You have to be very careful when handling electrical appliances in your home. Many things in our homes can cause electrocution, including frayed electrical electrical cables, long or overheating cables, damaged or incorrectly wired plugs, allowing water or wet objects to enter plug sockets or touch frayed cables and pushing metal objects into plug sockets.

For your safety...

  • Unplug anything you are not using
  • Never touch any bare electrical wires
  • Never touch anything electrical with wet hands or if it is wet
  • Do not overload sockets – use a multi-plug extension rather than an adaptor
  • Never run an electrical item from a light fitting
  • Check that flexes are not damaged and replace any that are
  • Disconnect the electrical supply to any faulty item

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No power? What to do...

If you run out of power, the first thing you need to do is to check your meter. If there are no credits on the meter, you will have to buy more in order for the power to turn back on. Scroll for more information.

If you do have credit on your meter, or you do not have this kind of meter, check your electrical fuse box. If there is a fault, this is automatically ‘tripped’ to switch off the supply. If this happens:

  • Switch everything off: lights, plugs, cooker, water heater etc.
  • Reset the circuit breaker from off to on
  • Switch the lights on one at a time
  • Switch the plugs on one at a time
  • Switch on the water heater and wait five minutes
  • Switch on the cooker and wait five minutes

If a light or an electrical item is faulty the power will go off again when this item is switched on. Switch the item off, reset the circuit breaker again, leave the item off then switch on any items you have not already tried to check they are not faulty.

If the fault is caused by one of your own electrical items – the kettle, cooker or TV – you will have to get this repaired by a qualified electrician, or replaced. If the fault is a light or the water heater, leave the item switched off, and report the fault to us so we can fix it. Do not use the faulty item again until it has been repaired.

If you report an electrical fault and our contractor finds the cause is one of your appliances and you have not checked everything before calling us, you will be charged the costs of the contractor’s time.

If you have any questions about electricity in your home, do not hesitate to get in touch with us.

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Icon gasGas Safety

Gas is very dangerous, and you are the one using the gas supply. This means that you are responsible for protecting yourself, your home and anyone living with you.

If you smell gas

  • Do not use any electrical suppliances, including switches, door bell, phone or mobile phone
  • Do not smoke or light a flame
  • Open doors and windows to get rid of gas
  • Turn off the gas supply at the meter
  • Turn off any pilot light
  • In case of an emergency, call Transco on 0800 111 999, using a phone outside of your home

You must make sure that you

  • Allow our contractor access for the annual safety check. If you do not give accces, we may have to force entry
  • Only allow someone who is a 'gas safe' registered engineer to work on your gas supply or appliances – such as your boiler or any gas fire
  • Apply for our written permission before installing a gas cooker or fire
  • Make sure all your gas appliances are safe

If you have any questions about gas in your home, do not hesitate to get in touch with us.

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Icon condensationCondensation

Condensation can happen when your home does not get enough heating or fresh air.

If your home is not getting enough heating or fresh air, the air can become moist and this appears as ‘condensation’ on walls or windows. In severe cases it will cause dampness on walls and mould on walls or clothes.

To help prevent condensation

  • Use your heating system properly
  • Open any window vents you have
  • Use the extractor fan to get rid of steam
  • Dry clothes outside whenever possible, or use a tumble dryer with an outside vent or a condenser
  • Make sure cupboards and wardrobes are not over-filled, so air can circulate
  • Keep kitchen and bathroom doors closed to stop steam spreading through the house

If you have any questions about condensation, do not hesitate to get in touch with us.

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Icon Contact Us without textNeed some help or advice?

If you have questions or concerns, or if you did not find the information you were looking for, do not hesitate to get in touch with us. We would be happy to help.

Call 01506 439291, or drop by our office on 44 Etive Walk, Craigshill, Livingston. These are our opening hours.

For any out of hours emergencies, call 0845 038 0040