We are responsible for giving you a safe home to live in. You are responsible for keeping your home, anyone living with you, and your possessions safe.
Looking after your home means making sure that you live in a healthy and warm living environment where air can circulate freely, that your gas, heating and electrical systems are running safely and efficiently, and that your home is safe from fire.
It’s important that you know how to reduce the chances of a fire starting in your home and keep yourself, your family and your property safe from fire.
SMOKE DETECTORS. Your home has one or more smoke detectors and, if you have gas, a carbon monoxide detector. We will check these detectors once a year and replace them if needed. To keep everyone in your home safe please do not disconnect, remove or paint over a detector.
You should test the detectors regularly – we can show you how. If a detector ‘bleeps’ between annual checks, it might need a new battery. You are responsible for replacing batteries between annual checks. If you have a registered disability or are a senior citizen and do not have anyone to help you, we will do this for you.
STAY SAFE. Most fires in the home start accidentally and the effects can be devastating. Cut down the chance of fire, especially before going to bed or going out, by:
Putting out cigarettes or candles
Using proper candle holders
Not leaving candles lit when the room is empty, and never putting candles on top of electrical items such as a TV or hi-fi system
switching off electrical appliances
closing all doors
not drying clothes over heaters
never filling a chip pan more then 1/3 full of fat, watching it when cooking and taking it off the heat when you are finished
FLAMMABLE ITEMS.You must not use or store flammable or dangerous liquids such as oil-fired, paraffin or bottled gas heaters in your home, garden or common areas in a block of flats. This is also to prevent the condensation problems these heaters cause. Do not keep flammable items in a cupboard with a gas boiler.
IF A FIRE STARTS.If there is a fire inside your home, get out, stay out and call 999 – don’t try to tackle the fire yourself.
Many of our tenants live in blocks of flats. For everyone's safety, the door entry system must be respected, and stairs and landings must be kept clear.
DOOR ENTRY SYSTEMS. If you live in a flat, you will have a door entry system you can control to let visitors in the main door. Please do not wedge open the main door or allow anyone else to do so – this will damage the entry system, which is there for your security.
Report any faults in the door entry system as soon as you come across them.
STAIRS AND LANDINGS. Stair and landing rails are there for everyone’s safety. Do not damage them.
For everyone’s safety do not put bulky items such as bicycles, furniture or rubbish bags on landings. In the event of a fire they could help spread the flames or, more seriously, stop you escaping from your home.
Please note that if you do not clear a landing when asked, we will do so and charge you the costs.
Electricity can be very dangerous, and electrical appliances should be switched off when not in use.
You have to be very careful when handling electrical appliances in your home. Many things in our homes can cause electrocution, including frayed electrical electrical cables, long or overheating cables, damaged or incorrectly wired plugs, allowing water or wet objects to enter plug sockets or touch frayed cables and pushing metal objects into plug sockets.
For your safety...
Unplug anything you are not using
Never touch any bare electrical wires
Never touch anything electrical with wet hands or if it is wet
Do not overload sockets – use a multi-plug extension rather than an adaptor
Never run an electrical item from a light fitting
Check that flexes are not damaged and replace any that are
Disconnect the electrical supply to any faulty item
No power? What to do...
If you run out of power, the first thing you need to do is to check your meter. If there are no credits on the meter, you will have to buy more in order for the power to turn back on. Scroll for more information.
If you do have credit on your meter, or you do not have this kind of meter, check your electrical fuse box. If there is a fault, this is automatically ‘tripped’ to switch off the supply. If this happens:
Switch everything off: lights, plugs, cooker, water heater etc.
Reset the circuit breaker from off to on
Switch the lights on one at a time
Switch the plugs on one at a time
Switch on the water heater and wait five minutes
Switch on the cooker and wait five minutes
If a light or an electrical item is faulty the power will go off again when this item is switched on. Switch the item off, reset the circuit breaker again, leave the item off then switch on any items you have not already tried to check they are not faulty.
If the fault is caused by one of your own electrical items – the kettle, cooker or TV – you will have to get this repaired by a qualified electrician, or replaced. If the fault is a light or the water heater, leave the item switched off, and report the fault to us so we can fix it. Do not use the faulty item again until it has been repaired.
If you report an electrical fault and our contractor finds the cause is one of your appliances and you have not checked everything before calling us, you will be charged the costs of the contractor’s time.
Condensation can happen when your home does not get enough heating or fresh air.
If your home is not getting enough heating or fresh air, the air can become moist and this appears as ‘condensation’ on walls or windows. In severe cases it will cause dampness on walls and mould on walls or clothes.
To help prevent condensation
Use your heating system properly
Open any window vents you have
Use the extractor fan to get rid of steam
Dry clothes outside whenever possible, or use a tumble dryer with an outside vent or a condenser
Make sure cupboards and wardrobes are not over-filled, so air can circulate
Keep kitchen and bathroom doors closed to stop steam spreading through the house