Arrears Management

We aim to minimise the level of current tenant arrears in a sensitive and supportive manner based on advice and counselling. We promote effective communication with tenants proactively encouraging a positive payment culture.

Housing staff will provide advice and guidance for tenants who have difficulty in paying rent. Whilst ‘Recovery of Possession’ (eviction) of property is a last resort, the Association needs to protect its income and will take action against tenants who fail to pay their rent.

Need Help Dealing With Arrears?

We currently provide a benefits advice service for our tenants.

We have an advisor who can:

  • Carry out an income maximisation check to ensure you are in receipt of your full benefit entitlement
  • Assist with making benefit claims and completion of application forms
  • Help you with any benefit related issues
  • Assist with appealing decisions and representation at tribunals
  • Advise on debt related matters
  • Negotiate with creditors on your behalf

Find more information or book an appointment.