Report a Repair

If something needs repairing in your home, report it by calling us on 01506 439291 or by using this online service. In the case of an emergency, call 0845 038 0040.

When reporting a repair be ready to tell us your address, the nature of the problem, which room is affected and when you can give access for the repair.

Our Fair Processing Notice provides information on how we use and safeguard your personal data.

Outside normal office hours we will only respond to emergencies. The out of hours emergency service is only to be used for genuine emergencies that cannot wait until the next working day.

Report a repair online

Repair button blue

You can report repairs using this online service. Click on the button above and get started.

Do not use the online service if it is an emergency

If a repair needs to be undertaken, you should let us know as soon as possible. This allows us get the job done before things get any worse.

When reporting a repair be prepared to give us as much information as possible.

Report an emergency repair

Report an Emergency Repair button 2

For emergency repairs, call 01506 439291. If the emergency occurs outside of office hours, call 0845 038 0040.

If you suspect a gas leak, call TRANSCO on 0800 111 999

If there is a burst water pipe outside your home, call Scottish Water on 0845 742 0420

What happens next?

Once a repair has been reported, we ensure that the problem is solved. Reported repairs are prioritised according to their urgency, which means the response time will vary based on the type of repair.

How long will it take?

These are the set response times for the different types of repairs that we handle. All times are based on working days as measured from time of reporting.


Bathroom repairs

Bathroom repairs

Bathroom or kitchen repairs

Bathroom and Kitchen repairs


Kitchen repairs

Kitchen repairs

Kitchen or bathroom repairs

Bathroom and Kitchen repairs

Doors and Windows

Doors and windows repairs

Doors and Windows repairs

Your responsibility

Lost keys


Roof repairs

Roof repairs

External works and Fencing

External repairs

External repairs

External works

External works repairs


Fencing repairs


Electrical repairs

Electricity and heating repairs

Plumbing repairs

Plumbing repairs

Other internal repairs

Internal repairs doors etc

Your responsibility

Internal repairs your resp


Heating repairs

Heating repairs

Common stair

Common stairs

Common stairs repairs


Miscellaneous repairs

Miscellaneous repairs

Your responsibility

Miscellaneous repairs your responsibility

Please be aware that...

  • We may need to inspect your repair to decide exactly what work needs to be done
  • If you exaggerate the urgency of the problem to get a quicker response, we may charge you the emergency call out fee
  • You must pay the cost of any damage that you cause, meaning any repairs that are not a result of fair wear and tear, or repairs that are your responsibility under the Tenancy Agreement
  • If you do not keep your repair appointment, you run the risk of being charged for the missed call
  • Contractors can refuse to work in your home if they believe their health and safety is at risk or if they experience abusive or threatening behaviour

More about repairs