Latest Service Updates

Our office closed in March 2020 due to the Coronavirus pandemic. As the Scottish Government lead us through the route map out of the crisis, we will keep tenants updated with the services that we can offer. As we return to a full service, all staff and contractors will be following Government guidelines and we ask tenants and members of the public to respect social distancing measures at all times.

The following services are currently postponed:

  • Internal inspections (except in essential cases)
  • Stair inspects
  • Reletting of housing (except in essential cases)

We have re-commenced the following services:

  • External repairs
  • External render
  • External cyclical decoration
  • Fencing
  • Garden Aid Scheme

From Monday 27th July...

...we are re-commencing our full repairs service, beginning with a Triage phase. This means when you report a repair our staff will prioritise how urgent it is and will issue to most urgent repairs to the contractors first. Non-emergency and non-urgent works will be held back initially but we will do all we can to complete all works as soon as possible. Find out more on our Triage phase.

Gas servicing is continuing as normal, and we ask tenants to allow access as much as possible. For anyone self-isolating or shielding, please contact us on 01506 439291.

Download our guide that explains what to expect if a we need to visit your home, or watch the video below.