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Coronavirus Update from Almond HA - Stage 2

Posted on 24th Mar 2020 at 17:29 ( Last updated on 25th Mar 2020 at 14:09 )

Coronavirus update: Following government guidance we are now moving to Stage 2 of our Business Continuity Plans. This means that we will do everything we can to continue to operate our business from home, but some of our services will be restricted.

The following restrictions are now in place with immediate effect:

Housing Management

Estate Management:

  • Garden aid scheme – work stopped

  • Stair cleaning – work stopped

  • Estate inspects – emergency works only

  • Close inspects – emergency works only

Allocations:

  • New lets – work stopped

  • Mutual exchanges – work stopped

Tenancy Management

  • Anti-social behaviour – please report by phoning your housing officer.

Asset Management

Servicing and repairs:

  • Reactive repairs – emergency only

  • Gas servicing and repairs – annual services and emergency only

Planned programme:

  • LD2 and EICR – work stopped

  • Windows and doors – work stopped

  • External render – work stopped

  • EPC’s – work stopped

  • Fencing – work stopped

  • Boiler replacements – emergency only

  • Cyclical decoration – work stopped

We ask all tenants to notify us of any non-emergency repairs by emailing enquiries@almondha.org.uk and we will log and issue these once service returns to normal. If you do not have access to emails, please call us on 01506 439291 during our phone line opening hours.

Are you open?

Our office is closed to the public but our phone lines are still open Monday, Tuesday and Thursday 8.30am - 5pm and Wednesday and Friday 8.30am - 3.30pm. Please note our phone lines will close for the festive break on Friday 24th December at 12 noon and reopen on Wednesday 5th January at 8.30am.

Please see our latest service updates for information on services that have been temporarily stopped.

What measures do you have in place to protect tenants and the public?

We have closed our office following government advice to try and prevent to spreading of Coronavirus. We have also limited home visits during this time. Our staff are working from home and we are liasing with contractors to ensure the safety of all. We have also asked tenants to notify us if they are self-isolating by emailing enquiries@almondha.org.uk.

I'm not feeling well, can you help?

We are happy to help in any way that we can, however we are much better at providing help for your housing needs. Please use NHS online for advice on the Coronavirus. Remember to let us know if you are self-isolating by emailing enquiries@almondha.org.uk.

I can't make it to work, therefore can't pay my rent - what happens next?

We understand that this is an uncertain time for many people and we are here to support in any way we can. In the event that you feel you may have difficulty paying your rent, please contact your Housing Officer to discuss your situation. If you need support during this time, we can provide support for your finances and support with your tenancy.

I'm worried about my tenancy, where can I get help?

You can get support for your tenancy through our partnership with Housing Options Scotland, HOS Helps or support with your finances through our partnership with The Action Group, Benefits and Income Maximisation.

Where can I get financial support?

If you are experiencing financial hardship during this time, get in touch with your Housing Officer for a referral to our Benefits and Income Maximisation worker, Drew, who can give support with your finances.

Is the community fridge open?

Riverside Community Fridge in Craigshill is open on Fridays from 9.30am-12.30pm and Ladywell Community Fridge is open on Fridays from 1pm-3.30pm. Anyone in need can attend during opening hours. You do not need to be a tenant of Almond HA and you do not need a referral.

Please check the help from your community webpage for more information on the community support available at this time.